Proof at every handoff.
Every LaundryLocal bag has a QR tag that is scanned at each handoff, a timestamped photo at pickup and delivery, and the total sent to you before any charge. Bags are washed one at a time, never mixed with another customer’s.
Every handoff is a scan.
Door, plant, folding table, delivery. A missing scan stops the order until the bag is found.
Timestamped photos.
Your driver photographs the bag when it leaves and when it comes back. Both stay in your order history.
The math, first.
Weight, rate and total reach you an hour before your card is charged.
Claims
Report a missing or damaged item within 7 days from your order page. Coverage limits and how we assess value are in our garment care & liability policy.
Questions
How do you make sure I get my own laundry back?
Every bag carries a QR tag that is scanned at your door, at the plant, at the folding table and on delivery. If a scan is missing, the order stops until it is found.
Who picks up my laundry?
A LaundryLocal route driver. Your tracking link shows the driver’s first name and live location on the delivery leg.
What happens with my card details?
Card details go straight to our payment processor (Stripe). We never see or store your full card number.