Cancellation & skips

Changing, skipping, pausing or cancelling pickups and membership.

One-off pickups

• Change or cancel at no charge until 9 pm the night before your window.
• After that, or if we can't reach the bag (no access, no bag out), a $10 missed-pickup fee may apply.

Loop membership (weekly or every two weeks)

• Skip or reschedule any pickup until 9 pm the night before. No fee.
• Pause and restart when you are ready. Your rate, window and preferences stay saved.
• Change plan any time. Takes effect from your next pickup.
• Cancel any time from Membership. There's no monthly fee and nothing to pay on cancelling. Bags already with us are finished, charged and returned as normal. Member credits stay for 12 months.

Leather & specialty quotes

• Declining a quote costs nothing: we return the item untouched.
• Once you approve and work starts, the approved work can't be cancelled.

Refunds

If we got something wrong, we make it right: re-do or refund. See Garment care & liability.

Questions? Contact us from your account.