Policies
Plain-language policies for pickups, cleaning, payments and texts.
Terms of serviceThe agreement for using LaundryLocal pickup, cleaning and delivery.Privacy policyWhat we collect, why, and the choices you have.Garment care & liabilityHow we handle your items and what we cover if something goes wrong.Cancellation & skipsChanging, skipping, pausing or cancelling pickups and membership.Unclaimed itemsWhat happens when we can't return an order.SMS termsConsent, message types, STOP and HELP for LaundryLocal texts.